Patient Care Coordinator

Company: LOS GATOS ORTHOPEDIC SPORTS THERAPY, INC.
Location: Los Gatos
Posted on: October 18, 2024

Job Description:

Description:Patient Care Coordinator
Job Type: Full-time
Location: Los Gatos, CA About Us:We are a high-performing Physical Therapy practice dedicated to delivering exceptional patient care and fostering a positive, growth-oriented work environment. Our team thrives on collaboration, problem-solving, and a commitment to excellence. If you're a driven, compassionate professional eager to grow into leadership roles, we want you on our team!Job Overview:We are seeking an A-Player Patient Care Coordinator who can bring energy, initiative, and a passion for exceptional customer service to our physical therapy office. The right candidate will play a key role in ensuring our patients have a seamless experience from scheduling to billing, while also supporting the smooth operation of our office.Working Hours: 10 AM - 7 PM (subject to change)Key Responsibilities:

• Patient Interaction: Be the welcoming face of our practice, greeting patients and visitors with professionalism and warmth.
• Scheduling & Coordination: Efficiently manage appointment schedules and calendars to ensure smooth clinic operations.
• Insurance & Billing Expertise: Verify insurance coverage, handle authorizations, and navigate out-of-network policies with confidence.
• Patient Records: Collect, maintain, and update electronic medical records accurately.
• Customer Service & Problem-Solving: Answer phone calls, respond to emails, and resolve patient inquiries promptly with a focus on customer satisfaction.
• Office Management: Help maintain an organized, clean, and professional office environment, ensuring it operates efficiently.
• Team Collaboration: Work closely with our physical therapy and administrative teams to guarantee exceptional patient experiences.What We're Looking For:
  • Experience: Prior experience in a medical office or customer service role (preferably within physical therapy or healthcare) is a must.
  • Insurance Knowledge: Familiarity with insurance verification and out-of-network policies.
  • Tech-Savvy: Proficient in Microsoft Office and comfortable navigating electronic medical records systems.
  • Communication & Problem-Solving: Strong interpersonal skills with the ability to multitask and think critically to solve challenges proactively.
  • Team Player: A collaborative mindset and willingness to contribute to a high-performing team.Why You'll Love Working Here:
    • Career Growth: We invest in our people. Take advantage of continuing education opportunities, leadership development, and potential pathways to higher roles.
    • Positive Culture: Join a team that values initiative, encourages personal development, and celebrates success.
    • Impact: Play a key role in making a difference in the lives of our patients every day.Requirements: Requirements:
      • High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
      • Strong communication, organizational, and multitasking abilities
      • Ability to work independently and as part of a teamIf you're passionate about providing top-tier patient care and thrive in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity!
        
        
        Compensation details: 21-25 Hourly Wage
        
        
        
        PId18c52e28569-37248-33798734

Keywords: LOS GATOS ORTHOPEDIC SPORTS THERAPY, INC., Brentwood , Patient Care Coordinator, Other , Los Gatos, California