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Technical Support Representative

Company: VirtualVocations
Location: Hayward
Posted on: October 23, 2024

Job Description:

A company is looking for a Technical Support Representative I to provide technical support assistance for software applications.



Key Responsibilities:

Provide timely and professional technical support via email, phone, and live chats
Triage and troubleshoot support requests, escalating issues as necessary
Assist with user acceptance testing and maintain documentation related to software applications


Required Qualifications:

Minimum of a two-year degree in a computer-related field or equivalent experience
High school diploma required
2+ years of experience in software support, help desk, or technical troubleshooting
Experience with relational databases and the software development cycle
Familiarity with Microsoft Office, Google Applications, and help desk software preferred

Keywords: VirtualVocations, Brentwood , Technical Support Representative, IT / Software / Systems , Hayward, California

Click here to apply!

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