Senior Specialty Solutions Engineer - ServiceNow
Company: Ahead Inc.
Location: San Francisco
Posted on: October 28, 2024
Job Description:
AHEAD builds platforms for digital business. By weaving together
advances in cloud infrastructure, automation and analytics, and
software delivery, we help enterprises deliver on the promise of
digital transformation.At AHEAD, we prioritize creating a culture
of belonging, where all perspectives and voices are represented,
valued, respected, and heard. We create spaces to empower everyone
to speak up, make change, and drive the culture at AHEAD.We are an
equal opportunity employer, and do not discriminate based on an
individual's race, national origin, color, gender, gender identity,
gender expression, sexual orientation, religion, age, disability,
marital status, or any other protected characteristic under
applicable law, whether actual or perceived.We embrace all
candidates that will contribute to the diversification and
enrichment of ideas and perspectives at AHEAD.This person will
partner with sales, delivery, and solution engineering peers to
achieve customer success through thought leadership and driving
awareness. The role takes a consultative approach with our
customers and prospects to discover and map business outcome-driven
solutions. The role also may require demonstration and prototyping
of platform capabilities and in select cases identify the specific
requirements needed to develop innovative application prototypes.
The Senior ServiceNow Solutions Engineer will also provide
solutions and enablement to the technical salesforce and provide
prospective customers with product and solution advice during
pre-sales discussions.Responsibilities
- Drive innovative business solutions and digital transformation
with our customers.
- Consult with customers and prospects to understand their needs
and pain-points and evangelize the business value of the ServiceNow
platform.
- Architect solutions on the ServiceNow platform both
independently and collaboratively.
- Demonstrate live to customers and prospects the ServiceNow
platform highlighting its features and functionality.
- Conduct business process and/or technical workshops that may
include enablement sessions.
- Interact with the ServiceNow community as a thought leader on
solutioning on the ServiceNow platform.
- Interface with customers, sales, and delivery teams to
translate business challenges into requirements and
deliverables.
- Thrive in a fast-paced growing company.
- Develop documentation, pricing, and statements of work for
customers.
- Learn other technologies from a high level that may integrate
with ServiceNow to produce a holistic outcome.
- Obtain and maintain pre-sales ServiceNow certifications for the
different product lines available.Qualifications
- Minimum of 3 years experience as a solution/sales engineer or a
consultant for a software company.
- Strong functional knowledge of the ServiceNow platform across
multiple modules.
- ITIL Foundations v3 or higher certification and/or working
knowledge of ITIL concepts.
- Working knowledge of Agile/Scrum methodology.
- Passion for problem-solving to solution selling.
- Knowledge of web development or mobile app development,
business modeling, database concepts and project management -
preferably using Agile Development Methodologies.
- Exceptional oral, written and presentation skills, with ability
to organize and present technical material in an easily understood
manner.
- Deep insight on technical architectures, IT products and
product positioning.
- ServiceNow certifications and accreditations are strongly
desired.
- Experience on other SaaS platforms such as Tanium, Atlassian,
Big Panda, Splunk, Data Dog, Logic Monitor, etc. a plus.
- Understanding of JavaScript, HTML and libraries/frameworks such
as AngularJS, jQuery, Prototype and Bootstrap fundamentals a
plus.
- Experience with monitoring solutions, endpoint collection, IoT,
machine learning and other emerging technologies a plus.
- Understanding of web services (e.g. SOAP, REST, WSDL, XML) a
plus.
- College degree (or equivalent experience) in the fields of
Software Engineering, Computer Sciences, or related
discipline.$230,000 - $260,000 a yearThe compensation range
indicated in this posting reflects the On-Target Earnings ("OTE")
for this role, which includes a base salary and any applicable
target bonus amount. This OTE range may vary based on the
candidate's relevant experience, qualifications, and geographic
location.Why AHEAD:Through our daily work and internal groups like
Moving Women AHEAD and RISE AHEAD, we value and benefit from
diversity of people, ideas, experience, and everything in
between.We fuel growth by stacking our office with top-notch
technologies in a multi-million-dollar lab, by encouraging
cross-department training and development, sponsoring
certifications and credentials for continued learning.USA
Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits for additional details.
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Keywords: Ahead Inc., Brentwood , Senior Specialty Solutions Engineer - ServiceNow, Engineering , San Francisco, California
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